SNA XII - ASPSIA 03

PENGARUH KEPUASAN PENGGUNA SISTEM INFORMASI

TERHADAP KINERJA INDIVIDU

(Studi Empiris Pada Pengguna Paket Program Aplikasi Sistem

Informasi Akuntansi Di Indonesia)

Fakultas Ekonomi Universitas Mercubuana

ABSTRACT

The purpose of this study is to analyze factors that determine users’ satisfaction on information system and analyze impact of users’ satisfaction on individual performance. This study employs structural equation model (SEM) by applying modified DeLone and McLean (1992) model and Myers (1997) model. This study also test the validity and reliability of indicators of service quality and users’ satisfaction, by adding second order-confirmatory factor analysis (CFA).

This study analyzes data from questionnaires obtained from 204 respondents with various industrial background in Indonesia. Result of this study shows that system quality, information quality, and service quality have significant positive influence on the satisfaction of information systems’ users. This study also finds that users’ satisfaction significantly influence individual performance.

Keywords: service quality, system quality, information quality, user satisfaction, individual performance.